Bambook FAQ

Need help? Check our Frequently Asked Questions

You've got questions

And we have answers.

About Bambook notebooks

Does a Bambook also work for left-handed people?

Yes, for sure! Brent, one of the founders of Bambook, is left-handed himself. So we’ve thought about that as well! The Notepad is specifically suited for left-handed people, because the ring binder is situated at the top. 


Tip from Brent: place your Bambook at a slight angle and you are good to go! 

Can I also buy Bambook in a store?

You can also buy Bambook products at a number of stores in the Netherlands and Belgium!

Look here to find a store near you!

How do I clean the pages?

Small corrections such as punctuation errors, letters and smudges can easily be made with the eraser on the back of your Bambook marker. For large adjustments and cleaning a full page, we recommend using a slightly damp cloth.

How many pages are in a Bambook notebook?
Each Bambook notebook contains 20 erasable sheets, so 40 pages in total. You can select the pages to fit your working style
How are the pages produced?
The paper we use is FSC certified and is extracted from European forests. This is covered with a coating, similar to a magazine coating. The pages can be recycled with the old paper, should it become damaged, for example. The further production process and assembling of the notebooks takes place in our sheltered workshop in Ede, the Netherlands.
A haze remains in my Bambook notebook after I erase my notes. How do I get rid of this?
We always recommend to use a slightly damp cloth to clean the pages. Possibly with a drop of alcohol or citrus juice if stains remain. Contact us if this doesn't help!
Can I personalize a Bambook with my name or logo?

From 25 pieces and up we can create a logo with your logo or custom design. More information? Contact us or request a quote to find out what the possibilities are for your company or event!

About Bambook markers

What is the lifespan of the Bambook marker?

This depends on how intensively you use it. The lifespan of the Bambook marker is similar to the lifespan of a regular marker.

Has the ink (almost) run out? It can be refilled using our refill station.

What to do if the ink of the Bambook marker runs dry?
Remember to put the cap back on so that it doesn't dry out. Is your marker nog working anymore? Try this lifehack: push and rotate the marker until the ink comes out and your marker is as good as new!
What are the marker specifications?
  • Small: the line width of the marker is 0.6mm
  • Medium: the line width of the marker is 1mm
How many times can I refill my Bambook marker using the refill station?
The refill station has a capacity of 20 ml, which is good for 3 to 5 refills.
How quickly does the ink of the marker dry on the page?

Within 8-10 seconds the ink will be fully dry. After the ink has completely dried, it won't smudge as you move your hand over it or when you close the notebook to get back to work.

Delivery & return

When will I receive my order?

1-2 business days. Have you been waiting a longer period of time? Please give us a call or shoot us an e-mail. Take a look over here for our contact details

How will my order be delivered?

All orders placed via Bambook’s webshop will be delivered by Fietskoeriers.nl or DHL. Still haven’t received an order confirmation after 2 days? Please give us a call or shoot us an e-mail. Take a look over here for our contact details

How much will be charged for the shipment?

For orders within the Netherlands we charge the following shipping costs:

  • Free for orders over €35
  • For orders below we charge €3.95 shipping costs

For orders to Belgium and Germany we charge the following shipping costs:

  • Free for orders over €70
  • For orders below that we charge € 6.95 shipping costs
What is the return policy?

You can return your order within 30 days of shipping. Check our return policy here.

Support

What payment options do you offer?

We provide a few different payment options:

  • iDEAL
  • PayPal
  • Pay afterwards with Klarna.
  • Credit Card
  • Bancontact
How can I track my order?

You will receive a shipping confirmation by email after the order is transferred from our warehouse to Fietskoeriers.nl or DHL. In addition, you will receive an email with the track&trace code to track your order. You can also find the time frame in which your order will be delivered using the same code.

Have you been waiting a longer period of time? Please give us a call or shoot us an e-mail. Take a look over here for our contact details

I haven't received my order yet, what should I do?

It rarely occurs that an order is not delivered. Unfortunately, it might happen in a few cases. If you experience any problems regarding the delivery (and you have received a track&trace code), please contact Fietskoeriers.nl or DHL. If you have not received your order after a week, please contact Bambook Customer Service. Please give us a call or shoot us an e-mail. Take a look over here for our contact details

Can the order be delivered to another address?

Yes, it is possible to deliver your order at a different address than your billing address. During the process of ordering your products, there is an option to add a shipping address that differs from the billing address.

Is VAT included in the prices on the webshop?

All our prices are including VAT.

Our misson

Where will the tree be planted?

The areas where Bambook is planting its trees are in Madagascar. These are areas where mangrove and regular forests have been cut down and destroyed. This results in infertile farmland and entirely wiped out flowering ecosystems.

Would you like to know more? Read more about Eden Projects here.

How many trees will be planted due to my order?

That depends on the order quantity. We plant one tree on Madagascar for every product sold.

What is the impact I can make when ordering a Bambook notebook?

From the moment you start reusing your Bambook, you can make great strides in sustainability. This prevents the further (unnecessary) production/recycling of paper. Looking further, it is also important to take into account the fact that both making new paper and recycling it consume a lot of water and energy. Recycling is a great step in the right direction, but that does not alter the fact that these processes also have a significant impact on the environment. We would like to prevent this by reusing products instead of using single-use products.

The Bambook App

Is the Bambook App free?

The Bambook App can be downloaded for free from the App Store or Google Play Store.

Does the app work with all Bambook products?
The Bambook App is compatible with all Bambook products. The pages have a black border on the outside. In this way, our app recognizes the edges and only your notes are scanned.
Which cloud services can I sync the Bambook app with?

The Bambook app can be synchronized with your favorite cloud service: OneDrive, Google Drive & Dropbox. This will give you access to your work wherever you are. Plus, you won’t lose your notes anymore. You can easily connect the folders in the app with the cloud service of your choice.

Still need help?

Contact us!