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Bambook FAQ

Need help? Check our Frequently Asked Questions

You've got questions

And we have answers.

About Bambook notebooks

What is a Bambook?

Bambook is a reusable notebook that helps you reduce your paper waste. It's a notebook with the qualities of a whiteboard: 100% erasable and endlessly resusable. Digitize your notes with the free Bambook app. 

Won't I accidentally smudge the ink if I run my hand over it?

We understand you might worry about smudging the ink on your erasable notebook. However, there's no need to worry! The ink of the special Bambook marker dries within a matter of seconds. This way you won't accidentally erase parts of the text when you run your hand over it or close the notebook. When you want to erase the page, you simply use a slightly damp cloth and it's ready to be reused again. 

Does a Bambook also work for left-handed people?

Yes, for sure! Brent, one of the founders of Bambook, is left-handed himself. So we’ve thought about that as well! The Notepad is specifically suited for left-handed people, because the ring binder is situated at the top. 


Tip from Brent: place your Bambook at a slight angle and you are good to go! 

Can I also buy Bambook in a store?

You can also buy Bambook products at a number of stores in the Netherlands and Belgium!

Look here to find a store near you!

How do I clean the pages?

Small corrections such as punctuation errors, letters and smudges can easily be made with the eraser on the back of your Bambook marker. For large adjustments and cleaning a full page, we recommend using a slightly damp cloth.

How many pages are in a Bambook notebook?
Each Bambook notebook contains 20 erasable sheets, so 40 pages in total. You can select the pages to fit your working style
How are the pages produced?
The paper we use is FSC certified and is extracted from European forests. This is covered with a coating, similar to a magazine coating. The pages can be recycled with the old paper, should it become damaged, for example. The further production process and assembling of the notebooks takes place in our sheltered workshop in Ede, the Netherlands.
A haze remains in my Bambook notebook after I erase my notes. How do I get rid of this?
We always recommend to use a slightly damp cloth to clean the pages. Possibly with a drop of alcohol or citrus juice if stains remain. Contact us if this doesn't help!
Can I personalize a Bambook with my name or logo?

From 25 pieces and up we can create a logo with your logo or custom design. More information? Contact us or request a quote to find out what the possibilities are for your company or event!

Why should I choose Bambook over other suppliers of erasable notebooks?

Good question! We'd rather see you happy with an erasable notebook that suits you than keep writing on single-use paper. That is why we are happy to explain to you what makes Bambook unique compared to other providers. Ultimately, you know best what works for you. 

  • Bambook has its own free scanning app that allows you to digitize notes made in your Bambook notebook. All Bambook notebooks have a black border around the pages so it's recognized by the app. 
  • Bambook is produced in the Netherlands in a sheltered workshop by people who find themselves distanced from the labour market. By supporting Bambook, you create more job opportunities for these people.
  • You can compose the pages of your erasable Bambook notebook yourself using our configurator so that it fits perfectly with your personal style of working.
  • Bambook offers an erasable whiteboard notebook with a nice sturdy cover made of bamboo, which gives it a luxurious look. This also makes it less prone to wear and tear so it lasts a long time and it doesn't get damaged from putting it in and outside of your bag. 
  • The corners of the pages and cover have been rounded off. This way you don't get dog ears and the pages are less prone to wrinkling.
  • With Bambook you not only write more sustainably, but also smarter. We have developed several notebooks to help you work even more productively! Think of the Do-book for productivity, the Flowbook for UX/UI design and the Deskbook for the ideal mix between working online and offline. And there's more to come!
  • Bambook plants a tree for every product sold in Madagascar
  • Shipping via bicycle couriers where possible: in almost all major cities in the Netherlands.

About Bambook markers

What is the lifespan of the Bambook marker?

This depends on how intensively you use it. The lifespan of the Bambook marker is similar to the lifespan of a regular marker.

Has the ink (almost) run out? It can be refilled using our refill station.

What to do if the ink of the Bambook marker runs dry?
Remember to put the cap back on so that it doesn't dry out. Is your marker nog working anymore? Try this lifehack: push and rotate the marker until the ink comes out and your marker is as good as new!
What are the marker specifications?
  • Small: the line width of the marker is 0.6mm
  • Medium: the line width of the marker is 1mm
How many times can I refill my Bambook marker using the refill station?
The refill station has a capacity of 20 ml, which is good for 3 to 5 refills.
How quickly does the ink of the marker dry on the page?

Within 8-10 seconds the ink will be fully dry. After the ink has completely dried, it won't smudge as you move your hand over it or when you close the notebook to get back to work.

Can I also use other markers?

The Bambook marker is not just any marker! The marker is made in such a way that the ink dries quickly on the smoother whiteboard pages, so you don't accidentally wipe away your notes. In addition, it has a soft tip so that it does not leave an imprint on the pages. In short: we recommend that you only use the Bambook marker in combination with the Bambook erasable notebook. A black marker with writing thickness S is supplied free of charge with each Bambook notebook.

Other whiteboard markers may also work as long as they are erasable, but we cannot guarantee that. So if you want to try that, it's at your own risk. 

Delivery & returns

When will I receive my order?

1-2 business days. Have you been waiting a longer period of time? Please give us a call or shoot us an e-mail. Take a look over here for our contact details

How will my order be delivered?

Where possible, your package will be delivered to your doorstep by bike. We work together with Fietskoeriers. We can deliver by bike in all major cities in the Netherlands. If this is not possible in your region (or not as efficient and sustainable as 'regular' shipping), we work together with DPD to deliver your package. For business orders we work together with DHL.

How much will be charged for the shipment?

Bambook ships to almost every country in Europe. The shipping costs and the minimum amount for free shipping differ per country.

Country

Shipping costs

Free shipping from

Netherlands

€3.95

€35

Belgium

€5.95

€75

Germany, Austria & Luxembourg

€6.95

€75

France, UK, Spain & Italy

€7.95

€75

Denmark, Poland & Czech Republic

€8.95

€75

What is the return policy?

You can return your order within 30 days of shipping. Check our return policy here.

Support

What payment options do you offer?

Bambook does everything it can to make your online purchase as smooth as possible. That is why we are continuously developing in terms of payment methods that we offer. Bambook takes care of transaction costs, so you as a customer pay nothing for this.

Currently you can pay in our webshop with the following payment methods:

  • iDEAL (The Netherlands)
  • Klarna Pay Later
  • PayPal
  • Credit card
  • Apple Pay
  • SOFORT Banking (Germany, Belgium and Austria)
  • Giropay (Germany)
  • Bancontact - formerly Mister Cash (Belgium)
  • KBC (Belgium)
  • EPS (Austria)
  • PostePay (Italy)
  • Przelewy24 (Poland)

We work together with payment provider Mollie. If you are missing a payment method that you would like to see in the future, please let us know. We will definitely look into the possibilities!

How can I track my order?

You will receive a shipping confirmation by email after the order is transferred from our warehouse to Fietskoeriers.nl or DHL. In addition, you will receive an email with the track&trace code to track your order. You can also find the time frame in which your order will be delivered using the same code.

Have you been waiting a longer period of time? Please give us a call or shoot us an e-mail. Take a look over here for our contact details

I haven't received my order yet, what should I do?

It rarely occurs that an order is not delivered. Unfortunately, it might happen in a few cases. If you experience any problems regarding the delivery (and you have received a track&trace code), please contact Fietskoeriers.nl or DHL. If you have not received your order after a week, please contact Bambook Customer Service. Please give us a call or shoot us an e-mail. Take a look over here for our contact details

Can the order be delivered to another address?

Yes, it is possible to deliver your order at a different address than your billing address. During the process of ordering your products, there is an option to add a shipping address that differs from the billing address.

Is VAT included in the prices on the webshop?

All our prices are including VAT.

Our misson

Where will the tree be planted?

The areas where Bambook is planting its trees are in Madagascar. These are areas where mangrove and regular forests have been cut down and destroyed. This results in infertile farmland and entirely wiped out flowering ecosystems.

Would you like to know more? Read more about Eden Projects here.

How many trees will be planted due to my order?

That depends on the order quantity. We plant one tree on Madagascar for every product sold.

What is the impact I can make when ordering a Bambook notebook?

From the moment you start reusing your Bambook, you can make great strides in sustainability. This prevents the further (unnecessary) production/recycling of paper. Looking further, it is also important to take into account the fact that both making new paper and recycling it consume a lot of water and energy. Recycling is a great step in the right direction, but that does not alter the fact that these processes also have a significant impact on the environment. We would like to prevent this by reusing products instead of using single-use products.

The Bambook App

Is the Bambook App free?

The Bambook App can be downloaded for free from the App Store or Google Play Store.

Does the app work with all Bambook products?
The Bambook App is compatible with all Bambook products. The pages have a black border on the outside. In this way, our app recognizes the edges and only your notes are scanned.
Which cloud services can I sync the Bambook app with?

The Bambook app can be synchronized with your favorite cloud service: OneDrive, Google Drive & Dropbox. This will give you access to your work wherever you are. Plus, you won’t lose your notes anymore. You can easily connect the folders in the app with the cloud service of your choice.

Other questions about erasable writing

An erasable notebook: how does it work?

It's quite simple actually! With Bambook you can write in the same way you used to, without paper waste. We'll explain how it works in 5 easy steps: 

Step 1: Write on the page with the special Bambook marker that comes for free with each notebook. 
Step 2: 1… 2… 3… 4… 5… 6… 7… 8… and the ink is dry already! You don’t have to worry about smudging or accidentally erasing parts of the text.
Step 3: You can choose to digitize your notes with the free Bambook scanning app.
Step 4: Have you saved your notes or don't need them anymore? Erase the ink with a slightly damp cloth.
Step 5: Use the page over and over again! 

Everything can be done digitally these days, right? What is the added value of an erasable notebook in this day and age?

At Bambook we are all for finding a way of working that works for you! If carrying out your tasks completely digitally works for you, that's great! Yet, despite the digital age, many people still feel the need to put pen to paper sometimes. And to be honest: we understand that very well! Several studies show that writing has its own unique benefits. For example, it stimulates the ability to memorize things, enhances your ability to process things and to reconstruct things. Want to learn more about this topic? Read this blog.

That's why we strongly believe in a combination of digital and physical writing, but without wasting paper! With Bambook's erasable notebook you can keep writing as you normally would, without paper waste. and with the addition of the free Bambook App you can easily digitize your notes. Best of both worlds! 

 

What are the advantages of an erasable notebook?

With an erasable notebook you make a positive impact on the environment, your wallet and you contribute to the fight against single-use products, paper waste and deforestation. We've listed the main benefits for you:

  • You retain the benefits of writing by hand, but without wasting tons of paper.
  • Win win! You contribute to a more sustainable world, without sacrificing ease of use
  • In addition to the piles of paper you save, you also plant a tree in Madagascar with your purchase. Extra impact!
  • You save money: an erasable notebook lasts for years so you don't have to buy a new notebook every month
  • You work more efficiently
  • You start every day with a clean slate. No distractions!
  • Erasing your to-do's instead of crossing them out gives a wonderfully tidy feeling.
  • You will never lose your notes again
  • No more guilt about writing too much

Do we need to say more? Ready to opt for less paper waste and smarter writing? Check our products. 

Still need help?

Contact us!
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