Delivery & returns

Shipping

We work together with DPD to deliver your package. For business, personalized orders we work together with DHL.

Normally, you will receive you order within 2-3 business days.

Shipping costs

Shipping is free on orders over £65. For orders under £65, the delivery costs are £6.95.

Return policy

In case your delivery does not live up to your expectations, we would really appreciate it if you contact us about this, as we're always eager to improve our products and the only way we can continue to do so is with your feedback. 

At Bambook you have a 30-day cooling-off period. If you do not like it or if you have changed your mind, you can return your order free of charge. We will refund the full purchase amount to your bank account within 30 days after we have received your return in good condition. 

Only the costs for returning from your home to the webshop are for your own account, unless the order value is above fifty euros. 

Do you want to return an order from Belgium or Germany? Unfortunately, the shipping costs are for your own account. This applies to both our shipping costs to your address, and for returning your package to Bambook.

How to return your Bambook product?

Register your return shipment using the online return form.

In order to process your return, we need your postal code and track and trace or order number.

Warranty & repair

Is there something wrong with your product and do you want to return it? Please do not hesitate to contact us by phone. In many cases, sending a product back and forth is not the most sustainable way in terms of transport and associated emissions. We'd prefer to prevent this process where we can. 

We do everything we can to deliver your product to you in optimal condition. Because everything is made by hand, sometimes a cosmetic flaw can occur but that also makes every Bambook unique. 

Cancel order

Because we have automated a large part of our shipping process, it is unfortunately not possible to cancel your order yourself. We advise you to contact us by phone as soon as possible to cancel your order. If it still works, we can remove it from the ordering process. If this is no longer possible, you are unfortunately forced to return your order.

Payment methods

Bambook does everything it can to make your online purchase as smooth as possible. That is why we are continuously developing in terms of payment methods that we offer. Bambook takes care of transaction costs, so you as a customer pay nothing for this.

Currently you can pay in our webshop with the following payment methods:

• iDEAL (The Netherlands)
• Klarna Pay Later
• PayPal
• Credit card
• Apple Pay
• SOFORT Banking (Germany, Belgium and Austria)
• Giropay (Germany)
• Bancontact - formerly Mister Cash (Belgium)
• KBC (Belgium)
• EPS (Austria)
• PostePay (Italy)
• Przelewy24 (Poland)

We work together with payment provider Mollie. If you are missing a payment method that you would like to see in the future, please let us know. We will definitely look into the possibilities!

Complaints

Unfortunately, it is always possible that you have complaints about our products or services. Please do not hesitate to contact us. Together we will certainly come to a solution to resolve the dispute to the satisfaction of both. 

Contact

Our customer service is available 5 days a week. Our opening hours are:

* On weekdays we are less accessible from 12:00 - 13:00 due to lunch.

You can best reach us at:

• Phone: 0318-307340
• Email: [email protected]
• Facebook: https://www.facebook.com/Bambook.org/
• Instagram: https://www.instagram.com/bambook/

Finally, our contact details are:

Bambook B.V.

Grotestraat 96, 6711 AN Ede

Note! This is not a shop or showroom. There is always someone present at the above times, but make an appointment in advance to make sure that the right person is also present.

Bambook B.V. is registered with the Chamber of Commerce under trade register number 83188797 and with VAT number NL862761529B01.

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