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Je plant een boom per aangeschaft product! Meer hierover
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CONTACT.

CONTACT.

THESE ARE THE

FREQUENTLY ASKED QUESTIONS.

How long will it take until I receive my order?

1-2 business days.

Have you been waiting a longer period of time? Please give us a call or shoot us an e-mail. Take a look over here for our contact details

How will my order be delivered?

All orders placed via Bambook’s webshop will be deliverd by Fietskoeriers.nl or DHL.

Still haven’t received an order confirmation after 2 days? Please give us a call or shoot us an e-mail. Take a look over here for our contact details. Take a look over here for our contact details

What payment options do you offer?

We provide a few different payment options:
– iDEAL
– PayPal
– Pay afterwards with Klarna.
– Credit Card Credit Card
– Bancontact

Are the prices that are being shown in the webshop including VAT?

All our prices are including VAT.

What will I receive when ordering my Bambook notebook?

When ordering a Bambook notebook you will receive the following:
– A Bambook notebook + penloop
– 1 x Free Black Bambook Marker
– Thanks to you, we plant a tree for every item sold!
– Free use of the Bambook app
– Bambook training with tips for optimal use

Look over here for all other accessories.

What is the lifespan of the Bambook marker?

This depends on how intensively you use it. The Bambook marker can be compared to a normal pen.

Is the Bambook App free?

The Bambook App can be downloaded for free from the App Store or Google Play Store.

Does a Bambook also work for left-handed?

Yes, for sure!

What are the specifications of a Bambook?

Hardcover
Cover: Thick bamboo with an engraved logo. Back cover is equipped with an elastic to keep the notebook well put together.
Size A4: 297 x 210mm (508gr)
Size A5: 210 x 148mm (250gr)

Softcover
Cover: Cardboard made out of bamboo (100% durable). Printed with subtle bamboo pattern.
Size A4: 297 x 210mm (380gr)
Size A5: 210 x 148mm (204 gr)
Size A6: 148 x 105mm

Where will the tree be planted?

The countries where Eden Projects plants its trees for us are: Madagascar, Kenya, Mozambique, Nepal, Haiti and Indonesia. These are areas where mangrove and regular forests have been cut down and destroyed. This results in infertile farmland and entirely wiped out flowering ecosystems.

Want to know more? Read more about Eden Projects here.

Can I also buy Bambook in a store?

You can also buy Bambook products at a number of stores in the Netherlands!

Look over here for a store near you!

How much will be charged for the shipment?

The shipping costs are €3.95 per order.

How can I track my order?

You will receive a shipping confirmation by email after the order is transferred from our warehouse to Fietskoeriers.nl or DHL. In addition, you will receive an email with the track&trace code, so you can track your order. You can also find the time frame in which your order will be deliverd using the same code.

Have you been waiting a longer period of time? Please give us a call or shoot us an e-mail. Take a look over here for our contact details

Can the order be delivered to another address?

Yes, you are able to have your order delivered at a different address than your billing address. During the process of ordering your products, there is an option to add a shipping address that deviates from the billing address.

Do you have any questions? Please give us a call or shoot us an e-mail. Take a look over here for our contact details

I haven't received my order yet, what should I do?

It is rare for an order not to be delivered. Unfortunately, it might happen in a few cases. May there be any problems regarding the delivery (and you have received a track&trace code), please contact Fietskoeriers.nl or DHL. If you have not received your order after a week, please contact Bambook Customer Service.

Please give us a call or shoot us an e-mail. Take a look over here for our contact details

What is the return policy?

You are allowed to return your order within 30 days of shipment. Unfortunately it is not possible to return your products after this time frame (unless the problem is covered by the warranty).

Do you have any questions? Please give us a call or shoot us an e-mail. Take a look over here for our contact details

Contact form
Send us a message

Do you have another question or do you want to share your thoughts? We’re happy to help you!

Address

Grotestraat 96, 6711AN Ede, The Netherlands

Phone number:

0318-307340

Address

Grotestraat 96, 6711AN Ede, The Netherlands

Phone number:

0318-307340

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